1. Eligibility for Returns
We want you to love what arrives. If something isn't right, we're here to help.
We accept returns for items that are defective, damaged, or incorrect, and we offer size exchanges as set out in Section 4.
To be eligible, please request your return within 14 days of delivery and return the piece unworn, unwashed, and with all tags and original packaging intact.
Customized, personalized, or made-to-order abayas can only be returned if they are defective.
2. Requesting a Return
All returns must be pre-approved by Abaya Hues.
Start by completing our Return or Exchange Request form with your order number, item details, and reason for return. You can email [email protected] instead if you'd prefer.
We'll confirm your return and share the return address.
Please wait for our confirmation before sending anything back, so we can make sure your parcel reaches the right place and is processed quickly. Returns sent without confirmation may be delayed or returned to sender.
3. Refunds
Once your return arrives and has been checked, we'll process your refund to the original payment method. This usually takes 5–7 business days, depending on your bank.
Original shipping costs are not refunded, unless the return is due to a defect or an error on our side — in which case we cover everything.
4. Size Exchanges
Choosing a length online isn't always easy, so we offer one size exchange per order, within 14 days of delivery.
Just submit a request and we'll arrange it. You cover the cost of sending the piece back to us; we'll ship your replacement size at no charge. Exchanges are subject to availability in your new size — if we're out of stock, we'll offer you a refund or store credit instead.
Please check our Size Guide before ordering, and do get in touch if you'd like help choosing. We're always happy to advise.
Exchanges for a different colour or style aren't available, but you're welcome to return an eligible item and place a new order.
5. Damaged or Defective Items
If your piece arrives damaged or faulty, please email us at [email protected] with a photo as soon as you can.
We'll make it right at no cost to you — a replacement, store credit, or a full refund, whichever you prefer. We'll also cover return shipping.
6. Shipping Returns
For size exchanges and change-of-mind returns, return postage is the customer's responsibility. We recommend a tracked service, as we're unable to process returns that don't reach us.
For anything that's our fault — a defect, damage, or the wrong item — return shipping is on us.
7. Items We Can't Accept
- Pieces that have been worn, washed, or altered
- Items returned without tags or original packaging
- Items marked final sale or clearance, unless defective
- Custom or personalized pieces, unless defective
8. A Note on This Policy
We keep this policy simple and apply it fairly. If your situation doesn't fit neatly into the above, please talk to us — we'd much rather find a solution together than turn you away on a technicality.
Abaya Hues reserves the right to decline returns that fall outside this policy.
